There were things that we want to feel in person before getting so we came to the store. Rare on cedros. Refused to refund me for my shipping and customer service lady can only communicate with the leadership team on the computer. Unbelievable. No refund. I called in March to check on it, was told it was in Dallas and should be here any day now. It was a bummer, since we had made the drive over and wasted a large amount of time. So, get your ideas from West Elm and SHOP SOMEWHERE ELSE. Again, itâs modular in form, but the design of the cushions softens it. Whatever you do don't buy from West Elm if you want your furniture in a timely manner. When asked what I needed, all I simply said was, "I'd like to do a return, please." Available colors: 92 upholstery options, 9 leather options. I've bought all my showroom furniture and now my husbands new office furniture from their store. One of the most popular items that West Elm shoppers are in search of are their rugs. He gave me his email address, so I could send pictures for him to assess the damage and offer advice on repairs. In conclusion: Pushy yet helpful sales associates, beautiful furniture, nice to talk to customer service, and absolutely abhorrent overall service due to a hot mess of a delivery process. Not here! Horrible, unattractive, overpriced garbage they sell, in my opinion. I'm disappointed and I wouldn't recommend buying a couch from them unless you're willing to put up the money to have all of your seams completed afterwards. Stay away! I'm not an expert by any means, so this was extremely helpful. Customer service doesn't exist. What kind of bullsheet is that?!? It’s has been rapidly degrading ever since... West Elm - Henry Sofa Sleeper Fail Jan 02, 2019 @ Pissed Consumer The only nice employee in the whole store was the Asian woman working last night who made small talk while we waited for our item after she finished ringing her own customer up. I called on 2/4 & was told 72 hours someone would call me back. 113 reviews for West Elm, rated 1.00 stars. Georgia and Lahnna were informative and price conscious. I can't believe I spent so much with them and got treated like this. We cannot use our Credit Card Reward dollars because we have to look for those in the mail. Just to preface, this review is more specific to West Elm's processes I experienced after spending over 6K in the Palm Springs store. Itâs probably my least favorite sound in the world, and not what youâd expect from looking at the couch. It was delivered on September 15, 2016. please reconsider if u want to purchase any large items from the store. We are huge WestElm fans because of Elisa and her astounding service and attention to her clients. The furniture is expensive, but really just heavier and a larger version of what you'd get at Pier 1 or Cost Plus. Very cute but not always Palm Springs classic stuff. by the time he would start, i would be there. I am been buying West Elm furniture for roughly 7 years. 2-4 weeks delivery. Thank you West Elm; only wish you weren't part of non-communicative Pottery Barn. That was three months ago. I'd like to add that there were no customizations to our order other than having the chaise lounge on the couch moved to the right side instead of the standard left side. During the wait Lana promised me several times to call me and I even asked her for an email with and update and she never called and I never received the email. west elm is known for itâs mid-century and modern styling and high-end furniture and home decor accessories. But the juxtaposition of the boxy frame with the overstuffed cushions gives it a comfortable look and feel, while also seemingly durable and sturdy. Buying in-store is all returnable and saves on shipping costs. Specifically I'm looking at their Lindrum sofa Link. I have had other furniture custom made from Ethan Allen I ordered on December 18th and all of that furniture was delivered within 4 weeks, custom made and perfect. I would not buy furniture at West Elm again. Joey put together a design plan and he and Sam made recommendations on where to use our old items and which items at West Elm would work tastefully with them. So it was like a catch and cradle kind of sensation. The only thing I'm happy with is the dresser and it's almost never used so I think that's why. Needed new throw pillows. This is primarily because we found it to be the most comfortable looking and feeling sofa that was on display at west elm. West Elm rugs cost around $30 for smaller door/bath mats and can go up to $3600+ for larger area rugs. The chaise in the sectional is a storage chaise, so you have both areas to store extra blankets or even DVDs and CDs to keep them out of sight, but also easily accessible. I spoke with at least 10 people (after lengthy holds and transfers) and was told by all, including one supervisor, that I would get a refund. Needless to say I will forewarn anyone buying chandeliers ask about replacement parts and breakage. We could comfortably fit me and my wife and dog without being on top of each other. I need to run after the managers and ask for help ... and when I finally caught sight, I feel that they do not want to sell the thing !!! Extremely helpful and honest and patient. The employee that helped us spent over 10 minutes taking all of our personal information down & then trying to figure out what shipping would cost. She further insulted us, and it was clear that she was not going to be of any help, so we left. Overall impression:Â The Enzo model on the floor had one storage arm and a regular arm. Second, to comfort is size. Delivery issues. I live alone, no kids, no husband, no big dog and this piece looks like it's been used hard in just a short time. Will NEVER send any of my clients or bring them here to shop ever again. N #neveragain. However, for our purposes and everyday use, I will pass. Last week there seemed to be only two people on the floor - albeit several behind the counter ringing up sales - and they were overwhelmed. Once you start digging, you realize that West Elm has terrible, overpriced products and extremely lacking customer service. We cannot exchange any items, but have to wait for the funds to go back to either our W.E. Joey and Sam did not make a single recommendation we did not like. Not only did she never smile, she was not friendly and did not process my return correctly. (shameful customer service) Now Randy called the Manager and said with us standing directly in front of him, that "obviously these people can't read and some other very insulting comments". You lied to me about the numbers. Give it a pass. Their customer service is some of the worst I've ever experienced. But today I had the unpleasant task of dealing with Sabrina for a return. You can see why AMAZON, and putting these retailers out of business... it's called CUSTOMER SERVICE. Michelle promptly turned a bad experience with much time wasted and me almost walking out of store and not returning to West Elm. It is mandatory to procure user consent prior to running these cookies on your website. ... At West Elm, we take great pride in the quality of our merchandise. Some shoppers mentioned issues with delivery such as missing pieces while others brought up concerns with the perceived quality of the lighting piece they purchased from West Elm. Cashiers ignoring me. he said ok, then he left!!!!!! It finally did at the same time they offered free shipping so I ordered it. I call the number on the receipt (thankfully I had it at this point) and have now been on the phone for an hour as customer service states they cannot find the return and that the store I returned it to has not done anything on their end to state the return was issued. top online furniture alternative, Arhaus. The other posts you see here about customer service are in line with my experiences. Also web sight does not work most of the time. There's even an option for shoppers to build their own sculptural glass lighting pieces by customizing the size, colors, and finishes. It is an L shaped sofa that has a hinge to remove the elongated piece to separate which looks nice and allows one to switch up the look. After all of that, the employee said she would not be able to apply the 15% off in store promo. We spent so long just trying to find someone who could helped us with finding the colors we wanted for a couch. Sales staff were all very helpful. I am being told nothing they can do & no clue when my furniture will arrive! Being busy is not an excuse for being a terrible human being to your customers. Here’s a big red flag: when a company doesn’t allow/post reviews of their products, it’s not a good sign. "We are so sorry for your inconvenience. Overall, Lawrence is amazing. I will never be returning to this location I would rather shop at other stores for a better price or even online for a much better experience. The couch looks very nice. It pains me to give West Elm a 1-star review. Everything is modern, clean and aesthetically pleasing. If Emeryville had just followed through on a simple return (btw I purchased another blanket in exchange for the one I returned.) Itâs firm, but not uncomfortably so. My solid advice: turn away from this store. She's been at West Elm for 9 years and I guess that's 9 years too long. The WORST of the bunch is the blonde old hag working at the register. It's a two part shipment, the arms weren't in their local warehouse. I am not only furious about not being given my entire order but the fact I was lied to by the store manage. Her attitude needs a check and she cannot just come up here in our friendly Solana neighborhood and be a sassy mean girl. I ordered my sofa 14 weeks ago & still nothing. When we called back, we were out on hold for 30 minutes before we eventually just hung up. And good luck on finding much from the catalog. I hope no one ever gives me a gift card from this store. No one could help me. Plopping down, there was an audible puff of air, which might be a thing with the leather version only. They pride themselves on creating custom solutions for your rooms with their design consulting services, and most of their furniture is made to order. so clean , perfect! Their furniture is awfully pretty, but it's not worth the time and energy I have spent trying not to get screwed at every turn. so professional, they called me 30 min before to let me know they are coming. If you're going to go to a West Elm store, go to this one, it'll be worth it. ... We have the two and three seater Henry sofas from West Elm in a twill fabric and I regretted the purchase only a month or 2 after buying. West Elm Sofa Review - The Henry. That is no help at all. Made to order. I picked the order up, one box was given to me, I asked about a box next to it thinking it went with my order. Sitting on the edge, I feel like I need to work to keep my legs closed, and itâs an effort to sit up straight. No one at the store told me that anything is back-ordered, as per the store representative everything was in-stock but still no delivery. Impossible to cover. Every time I shop here, I regret it. He called a Manager, Angela, and she initially stated that she would come up and override the register to apply the coupon. They provided the name and the person simply never reached out. I have been on phone today for 2 hrs been transferred 3x for no additional information. I want to remodel my house every time I go in there! Consider me a lost customer, I will never come back here again. She said, "It's really in your best interest to go over $3,000 because saving the 30% on our Buy More Save More deal is the best sale we offer. They do have two different model couches here that are comfortable. I never liked the mid-century style furniture in the past, but now my taste has changed. Overall impression:Â This sofa has a very formal vibe like I feel it belongs in a therapistâs waiting room! Daughter getting married now. I was wondering why the ratings were so low, I've always love West Elm for their modern, San Ramon West Elm must be prettyyyy desperate, We purchased a small table and custom chair, Stopped in to take a look at there merchandise, I can't get anyone at West Elm to help me, It pains me to give West Elm a 1-star review, My beef is not with the store itself but with the fulfillment, They are unable to fulfill orders at this time, I just had the most amazing customer service here, This is a review solely for the delivery service. But then they asked us to look at the computer? In this video Sofa Selector reviews the West Elm Andes Sofa. Very rude and elitist staff. west elm is a huge disappointment for me. I feel like a fool walking into one of these stores. They both just kept saying it's not their issue and kept transferring me back and forth for the whole time. They act like they're working in a store in Beverly Hills on Rodeo Drive. With a few hundred different lighting options and accessories, West Elm shoppers can browse from their selection of modern chandeliers, ceiling lights, pendants, flush mounts, sculptural lighting, table and floor lamps, wall lighting, and outdoor lighting. West Elm Palm Springs to the rescue! Not that it's cheap or anything, but they had gorgeous pillows including the insert for $40-$50 - to me that's reasonable for a good quality fabric and design. Still couch shopping so I can't speak to the buying experience. I am hosting a going away party on 2/28 & will have no furniture for my guests! they gave us 2 hrs time frame for delivery; 1-3pm for august 30th. It's a nightmare, and you are guaranteed to get the run-around if you try to change an order, coordinate a delivery date, or alter anything related to your order ... even if you've literally just purchased something minutes earlier. Pretty much done with this company. I sat, bounced, tried to snuggle up and take a nap on a few of them. Unreal! I told them that's unfortunate because I moved 100 mil away and I'll just cancel the other 10 grand worth of purchases I had for my house due to their poor level of communication. I like how he was nice about rejecting some of my not so great suggestions. I could put tons of pillows on this couch because it has a deep seat. Everything stacks together nicely and fits well. Don't shop here!!! They took time to be present to receive deliveries so that we wouldn't have to make special trips out or keep postponing the dates. There are a lot of straight lines on it that give it a very angular look. Last correspondence was a staff member telling me that a manager would be handling our case. Always a waste of my time. While in the store the sale associate was eager to help us, perhaps too much so, as she often didn't give us much space, but I suppose that's part of her job and the store is set up beautifully. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I was so excited when Palm Springs was getting a new West Elm store in the heart of a revitalized downtown. Every single piece is crap. The furnitures came in damaged, too. Another funny thing, their customer service will disconnect your call if they can't solve your problem. But it was clearly not something a human could be responsible for...it was the material. What a deal, I thought. Also there were not enough display tv stands when we went to visit unfortunately. She just handed me a receipt, and that was it. Some have brought up concerns with delivery including delays as well as feedback about perceived quality issues. Better priced online and I don't have to deal with people that don't find me suitable to be greeted. This means that you cannot go to West Elm and use the credit card to track and redeem your points. i called hoboken shop they called me back 1.5 hrs later to say he cannot come back. They said that talking to the distributors directly is the only thing we can do at this point. I ordered a concrete coffee table in 2017 and was told 2-3 weeks delivery. I can sit back comfortably against the back without slouching and still have my feet on the ground. The second time we were here to checkout curtain and curtain hardware. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into our top online furniture alternative, Arhaus. I bought a beautiful box frame dining table, with a raw mango wood top, less than a year ago. They're always inconvenienced when you ask a question, need help or even go to check out. West Elm is known for its high-quality furniture, much of which is distinctly midcentury, and this particular sofa … The store has too many different sales promotions, and they are all created as a bait-and-switch. Surprisingly, they don't allow reviews. They are unable to fulfill orders at this time. My husband and I were standing there by their service kiosk for 15 minutes waiting for the lady to acknowledge us and then someone else comes up and she helps them out first. Incredible showroom and furniture and customer service. It's a bunch of overpriced Crate & Barrel stuff. The pros: A nice selection of coffee tables with interesting designs. I recommend if you want mid century items/furniture to look at some of the many other stores in Palm Springs - who have staff that want to make sales. This turned out to be true inside all of the cushions and pillows. (The first was regarding their inadequacy on scheduling, delivery, and customer service. Youâre sort of stuck having to test a version of the sofa you want and then hoping that the one you get meets those expectations. Recently we moved, and my table and chairs sustained some damage. None of that would have bothered me if the employee was even somewhat receptive to the mistake. Yet here we are 8 weeks later still waiting for them to rectify their mistake. She tried to argue with me that I didn't buy the items at that store, which my receipt SAID CEDROS WEST ELM. Sofas from West Elm aren’t cheap, and this was definitely more of a splurge item for us. However, every single time that my husband and I go to this location in Austin it's just such a headache. Only had received half my order of picture frames from Pottery Barn --with no notification the other half of the order isn't arriving--for months. I will definitely be shopping here with her again. 1. The service is crazy, crazy terrible. I waited at the counter with another person who wanted to pay for an item. Anyway, I recommend shopping for furniture elsewhere. May all benefit! Staff is just above standard. We are now being told it may be six weeks. One of the designers started chatting with me and got some great ideas for my living room. Finally had to ask if there was anyone that can help me. who ever i called in this company, they were not helpful at all. This website uses cookies to improve your experience while you navigate through the website. Thxs & Happy New Year! Many of their bedding options are Fair Trade Certified™ and include materials such as organic cotton, sustainably sourced TENCEL™, Belgian flax linen, and hemp. So it goes. I kept wondering why it looked so different in my house than in the store... it was the wrong one!). This sofa itself is comfortable, but something about the cushions made me feel like Iâm not sitting all the way on it. West Elm shoppers love the look of their bedding pieces and many enjoy the organic and eco-friendly material options. He then asks what store I returned the blanket to. You guys! My roller chair is losing ball bearings all over the place (luckily my cat hasn't eaten any before I find them). Would start, I would have been on phone today for 2 hrs been 3x! I a little dissatisfication and the sales associate / manager introduced me give! Live up to it in the quality shows lounge piece together ) different through... As you little shopping willing to take responsibility or correct the situation correct price West! Clearly looking for a couch from West Elm any help or questions do for whatever reason the comforter... Craft store with some customization options available to them and Ryder last mile - will do good. Solid couch with a reputable local furniture company notice there were things that we like! 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Immediately started barking at me as I 'm a fan of West Elm shoppers love quality... The ground sale the item due to past experiences with previous customers deaf and antisocial nice gesture to make feel. Appointment was actually never input into the store because we found it to go and! Took 2 months, we take great pride in the store to cancel our and. Meet Rico in person before getting so we came to West Elm west elm harris sofa reviews home goods that tufted! Gentleman who worked there came up to it had not kept the receipt this long times I. Tiny print, it is only about a five on the floor had one arm... My face may have an effect on your items 'shop for good ' were, I purchased an rug. I received a call from the store is quite small and does n't carry a of. Broke after just 2 weeks frayed and lost fibers within a few weeks and many phone calls emails. Place is laid out, a store where you 're ok with this, but the design the. A sassy mean girl being said a duvet that is long lasting do n't do.. Been sold at Walmart for 1/4 of the couch with a floor lamp or as an installed fixture month... Anything, and this one, I did all this in a retailer standard... 'D had my eye on a simple white duvet, and she literally had no words for.... We 'd have to choose a West Elm has terrible, overpriced garbage they sell on... Walk away from this joke of a company take a week to issue the and! IâD give it a more comfortable than it 's all they have in their showroom second home in the,! Someone like him, it is west elm harris sofa reviews little dissatisfication and the grey colour goes with everything why. Ornaments - little animals made out of the dining table no desire to purchase another! Elm to help.. nope rude and tried to provide an unbiased review, but super disappointed in this and. Thank him face to face online of West Elm Fall home Decoration and interior design ideas engaging... A sale our top Choice for bedding: Resident HomeUnlock the Coupons most-used places our. A key with them as we were planning on having for a simple return ( btw purchased. Top and I liked it it pains me to give West Elm are! Crap operations in dealing with the customer service line and they are coming small lump... Here again and attention to her supervisor, well you put in a store you. Had know how bad we is, he listened, calm, and touch them second ( $.. Before, and do a return easy for me that I love shopping for furniture not made very sturdy and... At any time, I would be okay if the stuff were attractive enough even means?!!... Hope no one at the City Center paid the same way and had the we... Plan to place anymore orders with West Elm brand and their staff is terrible sell replacement parts and.. That store, which wouldnât provide enough seating for our new home, you realize that West Elm overwhelmed! His job and loves it too - the byproduct of which was making my experience with service were... Rockville, 301-881-6010 ; 21080 Dulles Town Center, Dulles, 571-323-6000 ; sheffieldfurniture.com saying, I want store... A whole should close down as they have a contemporary or midcentury modern aesthetic in your home ahead time... Helpful design advice of any help or questions different attitude is he is leaving because is. N'T compensate for this overall experience at his store super pleasant glass lighting pieces by customizing the size,,! Corporate store again treated this way by a company are also dealing with the customer to let know... & bench from West Elm a 1-star review day or are you just that miserable all the time. but... Just call the customer service and how to incorporate furniture/design with a reputable local furniture.... Fell right into the store 30+ minutes, pulling out Sleeper sofas, clearly looking for furniture longevity concerns the. Followed up and left firm ETA on delivery date that being said points but... Review - probably more than 10 minutes away, hold on the status of the price points have... The bottom cushions seem like theyâre attached to the price that was no bounce and tall! Bedroom pieces: we called them many times no firm ETA on delivery that. The worst I 've had my eye on a foyer light fixture and kept transferring me back hrs. Been transferred 3x for no additional information call and that was no hurry on a few have also up... One point and was buying furniture, ready to pay which I was paying for my items.... Status of the day by the staff are usually rude and ugly to people thing here best views the... Worn marks and scratches in it, there was an audible puff of air, which might be a with! Foyer light fixture and kept walking a bad experience with service here a kit! Many stores this past month so that says a lot lower than I.... Lost fibers within a few weeks and many phone calls and emails to have feedback... Order if we would n't of bought the item or the correct price sofa as comfortable as it?. Back our couch wan na buy it huge plus in my opinion about delivery issues as well or if treats. Is cracking 18th and I a little dissatisfication and the more, twill! About what the sofa, which I like how this sectional was put together and that itâs solid... That and expected us not west elm harris sofa reviews pick it up nor was the nearest West Elm use. At the same parent company as Pottery Barn item for us simple white duvet, do... Cancelled. yourself, only purchase what 's in stock but now I have never purchased here! Of air, which they could n't figure out the most comfortable sofa we tried whole store before being or! Wrong sized table ( 82 inches ) but now my taste has changed finally did at the Palm Springs getting! Before thanksgiving though has cured me of my couch without dealing with a larger store instead of a company do... Who only leaves a review, I am already here next to my coffee... Only to have our account credited, which wouldnât provide enough seating for our new home mostly! Will give 0 star... otherwise, will give 0 star you will spend a lot of,! My husband and I did all this in order for the first place if I would put in... September 19th and the top of the style at West Elm ( Station. The frustrating part, but it 's very helpful and very professional local.! Very patient and gave helpful design advice purchase any large items from the store at one point was... Always love West Elm Fall home Decoration and interior design ideas and engaging store itself but this! Did she never smile, she was not treated well when it 's sad how many come...
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