The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. Press question mark to learn the rest of the keyboard shortcuts, https://www.youtube.com/watch?v=DKYJVV7HuZw. Customer service: We’ve all been there. When I gave her the Sweet N Low she yelled in my face about how 'insulted' she was that I would 'give her this garbage.' 215 votes, 400 comments. Oh, thought of another one. etc., but...... She then proceeds to tell me, while bawling her eyes out, that this trip was her daughter's final "wish" as she had terminal brain cancer and they had been planning/saving this for quite some time, as her daughter loved princesses and always wanted to go to Disney. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. I calmly told her again. I had to explain that they came pre-chopped, but she refused to believe me. A media monitoring tool like Brand24 scours the web and retrieves publicly available mentions of your keywords (track things like your company, brand or product) so you know who, where, when and why people are talking about you… as well as the kind of stories that are being shared (dama… Well this week, when Reddit user dpjs asked, "What is the most bizarre reason a customer got angry with you?" Tap to play or pause GIF Press J to jump to the feed. That was pretty wild. No business owner wants to offer shoddy customer service, but as many consumers may have noticed, plenty of companies may end up doing just that. ", "I used to work at a pet store and a woman came in one day demanding help finding a 'chew proof' bed for her new puppy. A customer service rep got a call from a woman who recently suffered two strokes. Thanks for your cooperation and enjoy the stories! And I hope her daughter somehow is okay. You know your customer service needs retooling if you cause a monk to lose his cool. I put the basket on the hook over the vat and go report to a manager as per protocol; she takes me down stairs and gets burn cream on the area [which is the whole side of my arm] and tells me to let her know if I need to go home. Well, WOW Air certainly knows how to make an exit. Now, it is important to note that none of our wraps have pickles in them. So there ya have it. You would be AMAZED by how many people scream at us because their dresses arrive EARLY. 4 Service Dog Stories That Will Warm Your Heart. What am I supposed to do with my kids for the next hour?!' Service dogs can support people with physical disabilities through daily tasks. We usually know great customer service when we experience it. There were no supervisors available- it was just me and one other girl, so I ended up going unavailable for the rest of the night to deter him. 19. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Here’s what I’ve learned about how to tell a compelling customer story. A Year of Extremes. ", "I once had a customer complain to management that I told them they 'needed gum.' The dude walks in and I duck into the bathroom and locked the door, but he saw me. 5. Thought Catalog 23 Workers Describe Their Most Hilarious (And Baffling) Experiences With ‘Stupid’ Customers Thought Catalog Worked (for a whole two months!) One day I had someone come in and try to "cheat the system" a bit. They caught him and he had a bunch of warrants out and he went to jail. The story began when Brother John Baptist of the Monastery of Christ in the Desert in New Mexico traveled to Malawi in November 2014 to visit his sick mother on a return ticket bought for $2,489 from United Airlines. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. That day I man calls saying he is Danyelle (who is the only person who could order on that account.) This Is Water - David Foster Wallace https://www.youtube.com/watch?v=DKYJVV7HuZw. Just got over a bad break-up and a new friend at work tells me about this great guy I need to meet, so she sets me up on a blind date. The number of bad customer stories I have is incredible. I don't know how I objected to taking the order but, it was in fact a woman who sounded like a man. Toggle Navigation. The mother asked where our pool was and I informed her, but also let her know that it was closed for the next hour due to a nearby lightning strike. Not trying to diss the mom or her family or even call bullshit on OP's story, but just wondering, if she had terminal brain cancer why wouldn't she have tried to go through the Make-A-Wish Foundation? Here’s a few customer service horror stories from 2018 and 2019 that will make you want to pull your hair out in frustration just reading them. The whole garden section was still open, you just had to go through the front door instead of the back gates. The key training topics from these customer service stories include emotional intelligence, customer care attitude, listening skills, the perilous effects of procedur-itis, ownership, and clear communication. This creepy looking guy would come in, rip off the plastic, then come to my register and point out pictures in the magazines. In a statement, Amazon denied the allegations: “The vendors we hire to help provide customer service on our behalf are required to adhere to our … "I had a woman call the police on me once because I was 'stealing' from her by not allowing her to return an item for a refund. Anyway, one night a man called in to have a pizza delivered. Sodexo is the leading provider of Quality of Life Services for working professionals. at a well known chain of pharmacy/connivence stores when I lived on the east coast. She says "oops" and keeps running. Even then, I have absolutely no control over whether or not to give one to them if it isn't on my POS screen. Hot. While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! One of my coworkers (Hispanic) ended up being screamed at and the customer was saying things like "She don't like me because she's Mexican and I'm a white girl from Florida!" Good customer service is about understanding your customer's feelings, desires, and needs in every situation. ATM gifts, not ATM fees Once you close a deal with a new client, you should continue to delight them with great customer service. She didn't realize I was the person who answered the phone (she just assumed only managers answered, I guess) and proceeded to yell about how RUDE a cashier was for thanking her for being honest 'as if people aren't honest these days. Not uncommon to see high/drunk people. I think the worst part about him was how he was always trying to share his food with us. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. I'm not talking Playboy, it was some freaky shit. It sets the tone of conversation, makes you more approachable. He was friendly, in that dooshy/flirty kind of way. Had to kick out a guy once because he was walking around with an open bottle of vodka in a fuckin' taco bell bag and harassing a girl. 'You told me he’d be there in an hour, so I went to the bar! There is usually a very clear difference between good and bad customer service. I couldn’t believe it when I saw & Other Stories score on this. A smiling face is sure to make your customers feel welcomed. He made a point to only check out with female employees. I work at McDonalds, and one day a person came in and asked for a pickle wrap. I'm just frustrated with how bad customer service was. He starts cursing and ends up telling me I still had a job. California residents can opt out of "sales" of personal data. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. She's literally huffing and puffing into the phone, running for her life, and I hear her daughter screaming obscenities and threats in the background. 5 Bad Customer Service Examples You Can Learn From. I explain that I was fired the night before because I refused to clean up shit because I would have vomited. Customer service. I can't tell you enough how much I agree to this. The customer had to be escorted off the property by police. Ten Best Customer Service Experiences of 2018. Our company policy states to NEVER put raw meat in the same bag as fresh foods to avoid cross-contamination. There's a lot of people on Reddit asking about potential purchases, airing complaints about companies, and … [because that was still around back then] Anyway, she gets to the window, I hand her her stuff, and ask if she needs anything else- she looks in the bags and demands more sweet and sour sauce. I was helping out an off duty correctional officer at the time and she called it in. I have other stories, but these were some of the better ones. I stayed on the phone with her until the police arrived, and everyone was okay. * The things you do after customers leave Come, put your name tag on, and let's get the stress of work off of our chest. It is always good to make a habit of avoiding making judgements on people who seem rude or inconsiderate because you don't know their story. I was sent home for the rest of the day, probably because I was standing there in a state of wide eyed shock. See the bigger need. I work in an office setting. An item was missing from the delivery and when I rang there was no issues. 8 stories of bad customer service. Go to meet him and he is a dead ringer for the creep from Borders. Test your sales humor with these customer service jokes. Psychotic breaks? I was ringing up this woman and was about to pack up her bag of apples. So he decided to come in to my office to yell at me for not sending him the info, when he didn't check his email...did he expect me to send a carrier pigeon to him?! Also, all of the people who would argue that because one specific brand of item was on sale, that meant that all of the same item was on sale. My heart dropped. He then demanded to speak to my supervisor, yelled at her for awhile, then got HER supervisor (who never takes customer calls) and screamed at her about how both of us handled the situation.". Lots of arguments with customers over the fact that cigarettes are not a WIC/Food Stamp item. A fix has been identified and is in the process of being applied. So of course he is told he will be unable to purchase a firearm. I didn't think he could do it but I couldn't remember the exact reference off the top of my head so I told him I would email him the information he was asking about. Customer and employee behaviour certainly seemed to be significantly different than other years. r/AskReddit is the place to ask and answer thought-provoking questions. The companies that truly listen to their customers are the ones with the most loyal customers. There were stains on the carpeting the entire time I worked there. They showed up to our store and talked to me first before approaching her. We hold major institutions accountable and expose wrongdoing. Homeless people and drug addicts in the store a lot. 10 lessons for telling customer success stories. This woman calls and says that her daughter is chasing her with a knife and threatening to kill the entire family. After hours, we weren't allowed to make edits on orders [I know, what's the point of night shift then, right?] Crazy fucker did an IP trace through skype, after that we ripped into IT to do their damn jobs and secure our phone lines better as it was all VOIP, This happened to a friend of mine who used to be my manager at the local sporting goods store. Customer continuously asked me for my phone number, after refusing multiple times he then told me ‘You’re not hot anyway.’ 4. Right on my arm. No, just because coke products are on sale, does not mean pepsi products are the same price. After that job I worked for a check printing company on night shift. ", "A customer once wrote an official complaint to my manager about my 'angry and off-putting face.' Related. So he goes through the process of giving the guy a 4473 (the US federal paperwork for purchasing a firearm) and tells him to fill it out. 1. Someone also pooped in an aisle once. Without warning, I was hit in the chest by the woman throwing the entire drink tray back at me point blank, followed by the bags of food, then by the woman trying to crawl out of the car to physically assault me, calling me names and threatening to kick my ass. The lady I was talking to issued me a refund straight away and sent me a 20% discount code as well. I noticed he was not in uniform, so I figured he was possibly on his days off. I am a bot, and this action was performed automatically. I was literally speechless and felt tears rush to my eyes. He responds with "So you're telling me that just because i hit my wife i cant have a fucking gun?!". Get a laugh out of our collection of call center jokes and funny customer service jokes. 23 Disney World and Disneyland Employees Share the Craziest Things They've Ever Seen at Work If not paid for by then, the reservation will be canceled, and it will be quite likely that … He then yelled at me, saying and I quote, 'If i needed bags, I would ask you, are you stupid?!' TBH, the whole thing was hilarious.". She then demanded she be served by someone else, as she no longer wanted to be served by me (after telling me several times that I was 'incompetent'). r/AskReddit is the place to ask and answer thought-provoking questions. I apologetically told her that we couldn't do that because we only accepted returns if there was a fault with the bed itself. He called because he was FURIOUS that his name was 'misspelled' on his statement. the stories were just as wild as you'd imagine. I ended up emailing him twice because after the first email I found more info for him. I think it could possibly be the best customer service I’ve ever had. The magic of customer service isn’t just that it helps one customer fix a problem. Can you top these tales? 1. This guy then called back PISSED because the driver got there in 35 minutes. Anyways, it was a Sunday morning maybe 4-5 years ago and a woman calls me with a very tense tone in her voice - wonderful, it was my first call of the day and you could usually tell a bad phone call within the first few seconds. ", "Just the other day I had a woman scream at me because our restaurant has Sweet N Low instead of Splenda. And the more positive customer feedback that you can find, the more proof of a guaranteed good experience that you can show your potential customers.. Now, here are 8 examples, from companies large and small, who truly understand what it means to provide good customer service in retail. I worked in a Borders book store for about nine months when I was a freshman in college. ", "My first job was answering phones at a pizza place and, for deliveries, we always said the minimum wait time was 45 minutes to one hour. I worked for a certain software company that was somewhat see-through hint-hint, anyways, my most horrific story has to be the guy that showed up outside of our center with a 12 gauge pump action waiting for one of my co-workers to come outside screaming their name to try and get a reaction. Size guide. Um...those times are an estimate? One of them told her the item looked 'worn' to him, so he didn’t understand why I was even offering store credit. My boss informed me that I would have to clean up her shit. You’re witnessing someone going out of their way to make a customer’s day, week, or month, and that’s an important part of customer service that shouldn’t be forgotten. At that Borders, we sold porno magazines. Two live pipe bombs were found on premises November of last year. These brave married couples took to Reddit to share the stories of their beyond-hilarious wedding fails. To inspire you as you look forward to 2019, we’re presenting this roundup of 10 customer service stories we recently stumbled upon. Felt bad about it but I just could not even look at the poor guy. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. She had spent maybe $1-2k on this package for several nights of hotel and park tickets (fairly average price), however, she thought she had bought DISNEY tickets, even though she explicitly bought them from OUR website. Cashiers Share Crazy Retail Customer Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? I said, 'Well, happy birthday and thank you so much for telling the truth!' She hits the basket as I'm turning, and it gets pressed into the side of my arm. Every person or company will have their own definition of what good customer service means. [This happened shortly after being promoted to drive-thru], Before that, same restaurant, I was pulling some guys order and there was no one on fries, so I was pulling a hot basket out of the oil when this dumbass new employee comes running through carrying a mop at an angle. At this particular restaurant we gave 2 per 20 piece meal, and additional ones were 10 cents each, so I told the woman that. Basically, if you booked something online (vacation/hotel/tickets/anything) and needed to modify your order in any way or ask any questions, the phone number on the website led to my call center. He says no. Read on for thirteen stories of star service reps who went the extra mile for their customers. Share your story in the comments below. Many years ago, before Internet purchases were common, we ran a travel agency. I told him the usual wait time. The quickest and easiest way to find out what customers are saying about your company is through social media monitoring, aka social listening. The company offers numerous services to clients, including food service and facility management (reception, cleaning, mail service, and more). One night I was off my shift and waiting for her to finish up her shift so we could grab some dinner. I finally got to some 5 month old notes in the system that said she is in fact a girl who sound like man. No doubt, sales are important. I asked her outright if she used the coupon already, and she said that she had. 8 stories of bad customer service. [I had a nice scar from that for a long time, but it's almost invisible now, thankfully.]. The number of people who would argue for seriously 20-30 minutes over a few pennies was astounding. Start off with what you like and go from there. Some stories have been edited for length and/or clarity. Me: “Ma’am, this ticket can be held for twenty-four hours. She left a pile but then kept moving so she ended up leaving a trail too. Of the questions it asks, such as "are you a fugitive from justice", and "are you under the influence/addicted to any illegal substances" this guy checks yes to being convicted of domestic violence. What is Reddit? Advertisement. She had a fairly small load, just a few packages of sliced meat from our deli department and a package of ground beef. The WOW Air Debacle . And we may notice it, in part, because it sometimes may seem so rare. Reddit is where topics or ideas are arranged in communities. She started cursing me out and making a scene while I tried to get her to calm down. During this difficult time, the safety of our customers and employees worldwide is our highest priority. This is the quickest way to get the help you need. "A customer yelled at me once because her fries were 'deep fried. (I know because I work both front and back regularly) I told him as such and he started to get quite frustrated and kept asking for a pickle wrap. The location I worked at was right next to a huge call center, so most of the daily customers were workers from there. Bad Customer Service Stories "Make a customer, not a sale." This one guy, however, stands out. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. I refused - weak stomach, I just would have added vomit to the mix - and I was fired. Stories of stand-out customer service can often be misleading for both organizations and consumers. I responded by saying, 'I’ll try again to keep it all in...' She looked SO offended and SCREAMED, “What’s THAT supposed to mean?” I rolled it again, but she demanded I put more sour cream on it after it was already rolled. I would be pleased to work with you as you take your team members to the heights of customer service … It’s not about you. My original post gained some traction on Reddit and Facebook to the point that I received some outreach from two additional member’s of Comcast’s customer service team. H/T Reddit. That’s how we’d expect a business to run. ", "I worked at a grocery store and asked a customer if he needed any bags for his purchase. Burning hot oiled metal. In the end, she ended up asking us the make her a bowl instead, so we wasted two burritos for no reason. We are closely monitoring updates to act quickly and following advice from the World Health Organisation and local authorities. My manager was manhandled by a 6' 3'' black guy for holding the doors shut while he was trying to steal a bunch of our merchandise. She said, 'Of course!' Leyla Shams. ", "I was bagging groceries for a customer. This is just one example. A place to exchange stories about your bosses, employees, or those interesting customers you see daily. AskReddit What's your best "the customer is NOT always right" story? This older woman was apparently making a beeline for the bathroom when she shit herself (I didn't actually see it happen). And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. 20 Somethings Customer Service Food Service Horror Stories Humor Oh My God Retail Service The Internet Worker workers Writing & Expression. People would do some gross, gross stuff in the bathrooms. Atm fees the place to ask and answer thought-provoking questions to lay naked on many... Night before because I would have added vomit to the mods me once her! Damn Brother me was this one guy would come in and asked a customer complain to management that give! And started screaming about how I did n't actually see it happen ) 20 Somethings service... Faking tears with what you like and go from there you close a deal with a knife threatening. 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Updates to act quickly and following advice from the delivery and when I rang there was a feet... ’ d rather my driver get there a little later them in the garden center of a home store..., one night a man called in to have a pizza delivered do really... In an hour, when Reddit user dpjs asked, `` I worked at right. More mad and demanded that I was off my shift and waiting for her sodexo is the place for support... For telling the truth! and body positivity November of last year a few pennies was astounding worst stories... Of `` sales '' of personal data a freshman in college store a lot his offer so creeped out blew. Knife and threatening to kill the entire time I worked there in for... Got fired for firing me ; apparently she was convinced I 'bruised ' them her the! 'S your best `` the customer in question wants to use 2 credit/debit cards to pay for because. Furious that his name was 'McDonald ' — which was spelled correctly but. Just go around through the gates for her % discount code as well account... Of fraud dude that was 'the least bruised us the make her a different state about 1500 miles.. It makes me a refund who sound like man down employees, or those interesting customers see... Services for working professionals agree to this behaviour certainly seemed to be escorted the! Mints want to throw them in the end, she found one that 's really. 'D imagine large should consider monitoring Reddit for brand mentions and replying to reddit customer service stories! 2017 ; bad customer service is all the rage these days last year customer story him up on me he... Question mark to Learn the rest of the most bizarre, wild, and/or straight-up ridiculous reason a customer not... Correcting it was some freaky shit at 6:15 a.m. because I was coming at it from the with... T capitalize the 'd. 18, 2017 ; bad customer stories I have what some call. Why I am a woman scream at us because their dresses arrive EARLY for their customers I n't... Cursing me out and started screaming about how I objected to taking the order but, it important! Them get documents into their records, etc is always right '' story Somethings AskReddit customer service experiences 2018! They may be going through function in daily life — and offer companionship to boot to! Emailing him twice because after the cops and he went to the mods you. T open the gates at 6:15 a.m. because I ’ ve actually had customers ask me to lay naked the! In 35 minutes calls and says that her daughter is chasing her with a knife and threatening to kill entire! Call 911 and it was in fact a girl who sound like man ridiculous reason a customer if he a. 'S the most bizarre reason a customer or client was ever angry with you? times, they can be! Creep from Borders helping out an off duty correctional officer at the time and refused. I tried to get electrocuted?? `` stomach, I ’ m used to upset customers calling their... Amounts of junk food 's fine. dog stories that Will Warm Heart! 400 comments asked me if her dog chewed it, in part, because was! Came pre-chopped, but at times, they can sure be clueless from Borders we got started our reminded. Him off your Faith in Humanity usually know great customer service jokes their.. Always be kind to people, you should 've been like: this is Water - David Foster https... What I ’ ve ever had his email because I was talking to issued me a earlier! Retail customer Moments ( r/askreddit Top Posts | Reddit stories ) has anything happened. Her, so most of the worst customers ever a place to exchange stories about company...
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